Floral Whisper Gifts
Full-featured e-commerce platform for a growing gift and floral delivery business, built to scale from day one.
Scaling Beyond WhatsApp Orders
Floral Whisper Gifts had built a loyal customer base through social media but was stuck using manual order taking and phone-based payments, limiting growth potential.
Manual Order Processing
Every order was manually entered into spreadsheets, confirmed via phone, and tracked by hand, creating bottlenecks and errors during peak seasons.
No Online Storefront
Customers had to message or call to place orders. No catalog to browse, no self-service checkout, leaving revenue on the table 24/7.
Payment Friction
Cash-only payments and manual M-Pesa confirmations meant delayed order processing and reconciliation nightmares at month-end.
What CRES Built
A modern e-commerce platform designed for growth, from product catalog to delivery tracking, everything automated.
Product Catalog & Storefront
Beautiful, mobile-first product catalog with categories, gift bundles, occasion-based collections, and high-quality image galleries, all SEO-optimized.
Checkout & Payments
Seamless checkout with M-Pesa STK push, card payments, and cash-on-delivery options. Automated payment confirmation and receipt generation.
Delivery Management
Built-in delivery scheduling with time-slot selection, driver assignment, and real-time customer notifications via SMS and WhatsApp.
Customer Accounts & Loyalty
Customer registration, order history, saved addresses, and a loyalty points system that rewards repeat purchases and drives retention.
The Impact
Technologies Used
Frontend
Next.js, Tailwind CSS, PWA Support
Backend
Node.js, PostgreSQL, Redis Caching
Integrations
M-Pesa API, Twilio SMS, WhatsApp Business
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