From chaos to seamless operations
Quick-service restaurant chain in Nairobi
3 locations, growing fast with high customer demand
Competitive Nairobi food delivery market with increasing demand for convenience
Popular but operationally overwhelmed by manual processes
This restaurant was beloved by customers but drowning in manual work. Orders were coming in faster than they could process them, leading to delays, errors, and frustrated customers.
The Root Issue
They had great food and loyal customers but their operational systems couldn't handle the volume. Every order required manual intervention, creating bottlenecks that hurt both customer experience and business growth.
Expensive international systems that didn't understand Kenyan payment methods or restaurant workflows.
Different apps for orders, payments, and delivery that didn't communicate with each other.
Spreadsheets and manual processes that worked for small volume but collapsed under growth.
The Pattern
Each tool solved one problem but created new ones. They needed an integrated system that handled the entire order lifecycle, not individual point solutions.
Our Strategic Decision
Instead of automating individual tasks, we built a complete order management ecosystem that handles the entire customer journey from order placement to delivery, with minimal human intervention required.
Intelligent system that handles orders across all channels with natural language processing.
Unified system for order tracking, updates, and customer communication.
Management tools for monitoring performance and making data-driven decisions.
System Integration: Orders flow seamlessly from customer to kitchen to delivery, with every step tracked and optimized automatically.
Reduced order processing time by 70%, allowing staff to focus on food quality and customer service rather than administrative tasks.
Eliminated order errors and delays, with customers receiving accurate status updates throughout their order journey.
Created processes that work whether handling 50 orders/day or 500, with systems that grow with demand.
Real-time insights into customer preferences, peak hours, and operational efficiency for continuous improvement.
What works for 10 orders/day fails spectacularly at 100. Businesses need systems that grow with demand.
Modern customers expect seamless experiences across phone, WhatsApp, and in-person channels.
Real-time data about orders, preferences, and performance allows businesses to optimize continuously.
Automated systems eliminate human error in order processing, payment handling, and customer communication.