Sheraton Nairobi Westlands
AI-powered operations and approvals platform for a flagship hotel. Department heads stopped waiting hours for sign-offs and started moving in minutes.
Approvals That Took Hours
Hotel operations run on approvals: procurement, maintenance, staffing, and expense sign-offs. Every one was a bottleneck.
HODs Waiting for Hours
Department heads queued for approvals that sat in inboxes or on desks. A single maintenance request could stall an entire department's workday.
No Audit Trail
Approvals lived in email threads and WhatsApp chats. No record of who approved what, when, or why, which made compliance review painful.
Approvers as a Bottleneck
Key decisions funneled through a few people. When they were in meetings or off property, operations simply stopped.
What Was Built
An AI-powered operations platform that routes, tracks, and accelerates every approval across the hotel.
Automated Approval Workflows
Every request is routed to the right approver automatically, with role-based rules, deadlines, and escalation if it sits too long.
AI-Powered Prioritisation
The system learns which approvals are urgent, surfaces them to the top, and predicts delays before they happen.
Complete Audit Trail
Every decision is logged with timestamps, comments, and attachments. Compliance and finance reviews now take minutes, not days.
Mobile-First Approvals
Approvers act from their phones, from anywhere. Escalation rules route around unavailable staff automatically.
The Impact
Technologies Used
Frontend
React, Next.js, Tailwind CSS
Backend
Node.js, PostgreSQL, AI Workflow Engine
Integrations
Email, SMS, Mobile Push, HR & Finance APIs
Want Similar Results?
Let's automate your approvals and give every department head back their day.