The Stems & Flowers
E-commerce platform with inventory management and WhatsApp ordering, built for a growing flower shop in Nairobi.
Manual Processes Were Killing Growth
The Stems & Flowers was losing orders, missing deliveries, and struggling to manage inventory across multiple channels. Their manual workflow couldn't keep up with demand.
Order Chaos
Orders came through WhatsApp, phone calls, and walk-ins with no centralized system, leading to missed orders and unhappy customers.
Inventory Blindspots
No real-time inventory tracking meant overselling popular arrangements and understocking key flowers, especially during peak seasons.
No Online Presence
All sales were manual. No website, no online catalog, no way for customers to browse and order outside business hours.
What CRES Built
A complete digital ecosystem, from e-commerce storefront to backend operations, all integrated with WhatsApp for seamless customer communication.
E-Commerce Platform
Custom-built online store with product catalog, shopping cart, M-Pesa checkout, and delivery scheduling. Customers can now order 24/7 from any device.
Inventory Management
Real-time stock tracking with low-stock alerts, supplier management, and waste reduction. The system auto-reconciles inventory after every order.
WhatsApp Order Integration
WhatsApp Business API integration, customers can send orders via WhatsApp, receive confirmations, track deliveries, and get automated follow-ups.
Admin Dashboard
Centralized dashboard for order management, customer data, sales analytics, and delivery tracking, giving the team full visibility into operations.
The Impact
Technologies Used
Frontend
React, Tailwind CSS, Responsive Design
Backend
Node.js, PostgreSQL, REST APIs
Integrations
WhatsApp Business API, M-Pesa, Delivery Tracking
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