How We Work

From First Call
to Go-Live.

Every project runs through the same structured process. You know exactly what happens, when, and who is responsible.

See the Full ProcessOur Commitments →

The Philosophy

We Don't Wing It.
We Engineer It.

Every CRES project follows a documented process. Structure protects you and us.

What you get: You always know the status, the next step, and what you're responsible for. No surprises.

CRES handles Client handles Both Payment milestone

Project Timeline

Every Step.
Every Owner.

Typical project: 3–4 weeks from first payment to Go-Live.

1
Discovery Session
20-minute call: we understand your business, goals, and what the project must achieve.
2
Scope & Agreement
Written scope, package details, total investment. You review and confirm in writing.
₂
💰 First Payment — 50% Deposit
You transfer 50%. Confirms project, reserves build slot. No work starts before this.
4
Content Collection
Content checklist sent. You have 5 business days to supply. Delays extend timeline.
5
Design Phase
We design homepage and key pages. Up to 2 rounds of revisions. Approval in writing before build.
6
Full Build Phase
Complete site build. Milestone updates. No surprises.
7
Review & Approval
You have 5 business days to test. Raise issues in writing. We resolve before going further.
₈
💰 Final Payment — 50% on Delivery
Site approved. Final payment triggers go-live. Ownership transfers. Live within 24h.
9
Go-Live & Launch
Domain, SSL, Google Business, Analytics, Search Console. You're live.
10
Handover & Training
All credentials. 30-minute training so you manage your site confidently.
11
30-Day Post-Launch Support
We fix any bugs from our build at no extra cost. Direct line to the team.

Our Commitments

What We Guarantee.
What We Expect.

Every CRES engagement runs on these principles.

CRES Commitment

We build what we scope. Nothing less.

Every feature agreed gets built. If something can't be delivered as described, we tell you before we build an alternative.

CRES Commitment

We keep you updated at every stage.

You will never chase us for a project update. We send milestone updates proactively.

CRES Commitment

We fix our mistakes — immediately.

If something doesn't work as built, we fix it. No questions, no delay, no extra cost within the 30-day warranty.

Client Responsibility

Content in 5 days. Feedback in 5 days.

We cannot build without your content or progress without your feedback. Delays on your side extend the timeline.

Client Responsibility

One decision-maker for the project.

Designate one person who can review, approve, and decide. Multiple decision-makers slow projects.

Both Parties

Changes go through a formal process.

Scope changes are assessed, quoted, and approved before work. No surprise invoices; no surprise requirements.

Payment — Crystal Clear

50% Before.
50% on Delivery.

Simple. Fair. Protects both sides.

1st Payment — Before We Start

50%

Paid before Day 1. Non-refundable once work begins.

2nd Payment — On Delivery

50%

Paid before Go-Live. Full ownership transfers on receipt.

Accepted via Mpesa (0708 805 496) or bank transfer. Site goes live within 24 hours of final payment confirmation.

Ready to Start Your Project?

20-minute discovery call. We map the project, send the scope, and get started within 24 hours.

Call +254 708 805 496